Thank you for shopping with ST Dubai.
At Bluejayblog.com, we are committed to providing every customer with a safe, discreet, and reliable shopping experience. Because many of the products we sell are considered personal and intimate items, we maintain strict hygiene and quality standards throughout our fulfillment process.
For this reason, we encourage customers to review their orders carefully before completing a purchase. By placing an order on Bluejayblog.com, you acknowledge that you have read and accepted the policy outlined below.
Once an order has been confirmed and processed, it is considered final.
As a general rule, we are unable to accept returns, exchanges, or refunds for reasons such as:
Our fulfillment process begins shortly after an order is placed, making it impossible for us to resell or restock returned intimate products while maintaining the highest hygiene standards.
The health, safety, and privacy of our customers are extremely important to us.
Because our products are classified as personal-use intimate items, we cannot accept returns once they have left our warehouse. This policy helps ensure that every customer receives products that are brand new, unopened, and have never been handled by another customer.
This includes products that are:
We appreciate your understanding as this policy protects the wellbeing of all customers.
If you receive a damaged item, the wrong product, or an item with a manufacturing defect, we're here to help.
Please contact our customer support team within 24 hours of receiving your order and include:
Once your claim has been reviewed and verified, we may, at our discretion:
Cash refunds are not available.
To ensure a fair review process, claims submitted more than 24 hours after delivery may not be eligible for resolution.
All products sold by ST Dubai are supplied in the condition provided by the manufacturer.
Because individual preferences, usage methods, and storage conditions vary, we are unable to guarantee the performance or suitability of any product after delivery. No additional warranties, guarantees, or service commitments are provided unless otherwise required by applicable law.
To the fullest extent permitted by applicable law, ST Dubai shall not be responsible for any loss, damage, or dissatisfaction arising from the use, misuse, handling, or storage of our products.
Where liability cannot legally be excluded, our maximum liability shall not exceed the purchase price paid for the affected product.
We may update or revise this policy from time to time to reflect operational, legal, or business changes.
The latest version will always be available on Bluejayblog.com and becomes effective immediately upon publication. We recommend reviewing this page before placing an order.
If you have any questions about your order or this policy, our customer support team is always happy to assist.
You can reach us via WhatsApp or email, and we'll respond as soon as possible.
For our full contact information, please visit the Contact Us page on Bluejayblog.com.