Welcome to our Help Center. Here you'll find answers to the questions we receive most often. If you still need assistance, our customer support team is always happy to help.
No. You can shop and place your order without creating an account.
If your order has not yet entered our fulfillment process, we may be able to assist with changes or cancellations.
Please contact us as soon as possible after placing your order. Once an order has been processed, modifications may no longer be possible.
Yes, provided your order has not already been prepared for shipment.
Please contact our customer support team immediately if you need to update your delivery information.
Yes.
We offer Cash on Delivery (COD) throughout eligible delivery areas across the United Arab Emirates.
Simply place your order online and pay when your package arrives.
Yes.
We offer FREE shipping on all UAE orders. There are no additional shipping charges at checkout.
No.
The amount you pay upon delivery is the same amount displayed at checkout.
All orders are dispatched directly from our Dubai local warehouse.
Because your order is shipped within the UAE, there are no international shipping delays or customs clearance procedures.
Most orders are delivered within 1–3 business days.
Deliveries to remote areas may require 3–4 business days.
Delivery estimates may occasionally vary due to public holidays, weather conditions, or courier operations.
Yes.
Our delivery partner will normally call you before arrival to confirm your availability and delivery location.
Please make sure the phone number provided during checkout is accurate and reachable.
If tracking information is available for your shipment, our customer support team will be happy to assist you with your delivery status.
No.
Every order is shipped in plain, discreet packaging with no product names, branding, or descriptions visible on the outside.
No.
Our delivery partners receive only the information required to complete your delivery and are not informed about the contents of your package.
Yes.
Your information is used only to process your order, arrange delivery, provide customer support, and comply with applicable legal requirements.
We do not sell or rent your personal information.
Because our products are personal-use intimate items, we generally cannot accept returns, exchanges, or refunds once an order has been processed or delivered.
Please review our Returns & Order Support page before placing your order.
Please contact us within 24 hours of receiving your order.
To help us review your request quickly, please provide:
After reviewing your claim, we may provide a replacement item or store credit where appropriate.
Unless otherwise required by applicable law, our products are sold in the condition provided by the manufacturer and do not include additional warranties or service guarantees after delivery.
Yes.
Every product sold by ST Dubai is brand new, unused, and carefully inspected before shipment.
We work with trusted suppliers and carefully inspect products before dispatch to help ensure quality and authenticity.
We make every effort to display our products as accurately as possible.
However, product packaging, colors, or minor design details may occasionally vary due to manufacturer updates or differences in screen settings.
If you couldn't find the answer you're looking for, we're here to help.
Our customer support team can assist with questions about orders, delivery, products, or general inquiries.
Simply contact us via WhatsApp or email, and we'll get back to you as soon as possible.